Important Information

DELIVERY TERMS
Usually by return. Customers will be notified if a delay of more than 7 days is anticipated.

METHOD OF PAYMENT

Strictly payment with order, except to approved accounts. Credit or debit cards are all welcome (excluding American Express) . Paypal or BACS payments may also be used. Cheques and Postal orders are welcome with orders sent through the post and should be made payable to Pennine Outdoor Fabrics Ltd.                                                                                                                                                                                                                                    NB  We use Worldpay to process card payments via our website. They require that the postcode you enter for Billing MUST match the one the card is registered with. If a payment will not process this is almost always the reason. Also please only press the payment confirmation button once, if a customer presses more than once it may result in more than one payment being processed (these will be refunded).

EXPORT ORDERS
Payment can only be accepted in Sterling, by Credit Card, BACS or PAYPAL. Our prices include VAT.

EU customers who require the vat to be deducted must supply a their valid V.A.T. number.

GUARANTEE
Pennine Outdoor Fabrics Ltd materials are examined before dispatch. Nevertheless a full refund of the purchase price (not including postage and packing) will be given on any goods returned to us undamaged and uncut, providing that this is within 21 day from the date of dispatch from our premises. Please see the Returns Policy.
NO CLAIMS FOR SHORTAGES OR DAMAGES WILL BE ENTERTAINED UNLESS NOTIFIED IN WRITING WITHIN 7 DAYS OF DISPATCH.

DISCOUNTS
Available for bulk purchases. Please enquire for details.

BUSINESS HOURS
Monday to Friday 9.30am to 12.30 pm.  Closed on Bank Holidays.

MAKING-UP HINTS
A sheet containing useful hints and tips is included where appropriate..

LABELS
Appropriate manufacturer's labels, and sew-in Pennine Outdoor labels can be supplied

ABRASION DAMAGE
It should be borne in mind that this is possible on ANY coated material. We suggest that extra material be ordered for doubling on areas of hard use such as trouser seats and shoulders if a heavy rucksack is to be carried.

ADVICE
We believe that over 40 years experience has given us a wide ranging knowledge in the variety of specialist outdoor materials available and under development. Likewise we feel able to advise impartially on the uses for which they are most suitable. Our knowledge and experience are at your disposal, please do not hesitate to ask. Extra samples of any fabrics are available. Materials not on our list can usually be obtained if required.

RETURNS
When ordering fabric it is the responsibility of the purchaser to ascertain that the cloth meets all the necessary standards required.  Pennine Outdoor Fabrics Ltd cannot accept responsibility for fabric after it has been cut. Please contact sales@pennineoutdoor.co.uk for returns advice.