PLEASE READ Updated 20.1.22 Please ensure that you select the correct Shipping option during the ordering process. PLEASE only click the 'Collect from Store' option if you are able to do so otherwise there will be a delay while we arrange and wait to receive the extra payment for shipping. Please note that our phone line is often busy during our operating hours (9.30am - 12.30am Mon-Fri) and it does not give an engaged tone when we are on another call. We will try to call you back but PLEASE email with any queries - sales@pennineoutdoor.co.uk and we will answer as soon as we can.